Refund policy

For class and event bookings 

Cancellation policy: at this time we are not able to refund any cancelled booking if you are not able to attend.  If we have a waiting list of people that can take your tickets we will try our best to sell them again for you, but this is not always possible at short notice.  Booking is at your own risk. We are such a small business that we would not survive if we lost customers on each booking and they required refunds, as our event would not be covered for the cost of entertainment, staff and food if part of ticket fee. 

If the government apply restrictions to our business which means that the event cannot go ahead, we will liaise with the entertainment company involved to move the booking to a later date. 

Disclaimer: as of March 2020 our credit card facilities and PayPal no longer refund their fees for any refunds. We follow the same procedures as well.

For postal goods:

Due to the nature of the goods supplied we do not accept returns once the items have been opened. If you have any concerns please contact us via email at sarahscreativekitchen@hotmail.com to discuss any issue.

If a product is sent in error to you we will require this to be sent back, and we will reimburse the postage costs, and then send the correct item out to you or refund once the wrong product is safely in our hands.  

If your parcel is returned to us, due to non collection, we are happy to post out again, but this will incur a second postage charge, as we have already paid Royal Mail for your first delivery and for them to return it to us , we are not able to send out again for free as we then lose out on a third charge of postage